Customer
Service
CBCA
Rx is committed to ensuring the purchase of prescription drugs
by members is convenient, affordable, and safe as possible.
The
CBCA Rx Cutomer Service Help desk can be reached at: 800-383-8737
Monday to Friday 8:00 am to 9:00 pm EST and on Saturday 9:00
am to 7:00 pm EST.
Written
communications may be mailed to:
CBCA
Rx Pharmacy Benefits
675 Foxon Road, Suite 204
East Haven, CT 06513
Email:
memberservices@cbcarx.com
Participating
Pharmacies
Use
our PHARMACY LOCATOR to find pharmacies
by zip code. If your plan uses a limited or restricted pharmacy
network, this list may provide pharmacies that do not participate
in your plan. Check with your plan or contact our help desk
if you have any questions.
You
can also access our National Pharmacy
Listing.
Mail
Order Providers
Prescription
drug purchases completed by mail order delivery saves time
and money, especially for maintenance medications. CBCA Rx
partners with several excellent mail order companies that
use experienced staff and the latest technology to provide
quality, effective and accurate service. For more information
contact the mail order pharmacies below:
Immediate
Pharmaceutical Services (IPS)
1-800-233-3872
P.O. Box 166
Avon Lake, OH 44012-9927
Immediate
Pharmaceutical Services [IPS]
IPS
Mail Order Enrollment Form
or
Walgreens
Healthcare Plus
1-800-999-2655
7357 Greenbriar Parkway
Orlando, FL 32819-8917
www.walgreensmail.com
Walgreens
Prescription Mail Order Form
Walgreens
Mail Order Instructions
Walgreens
Physician Mail Order Fax Form
Preferred
Drug List Information
Your
plan can choose to cover medications with either a preferred
drug list or a closed drug list.
For
your information and convenience, check out the The Preferred
Drug List of medications covered by many plan sponsors
that are considered appropriate from an effectiveness, safety,
and cost perspective.
Please
Note: The CBCA Rx Web site does not list all medications.
It includes only a representative listing of frequently prescribed
medications. If there are questions concerning the formulary
status of a medication, contact the CBCA Rx Member Services
help desk at 800-383-8737 for further assistance.
The
RX Claim Form
should be used when your pharmacy is unable to process a prescription
drug purchase and claim online, or when required to pay “out-of-pocket”
for a prescription covered by your plan.
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